Shipping & Returns

Last updated: August 31, 2026

Orders are packed and dispatched within one to two business days, and tracked from the moment they leave us. If it turns out not to be for you, you have 30 days to send the unused product back for a refund.

At a glance

• Dispatch: 1–2 business days
• US shipping: $4.75–$8.99 depending on pack size
• International: flat $20.00 worldwide
• Returns: 30 days from dispatch, on unused product
• Refunds: issued 2–7 business days after your return arrives

Shipping

Processing time

Orders are processed and dispatched within 1–2 business days of payment clearing. Business days are Monday to Friday, excluding US public holidays. Orders placed over a weekend or holiday are processed on the next business day.

Tracking

As soon as your label is created you will receive an email containing your tracking number and a link to follow the parcel. If you have not received it within three business days of ordering, check your spam folder first, then contact us and we will resend it.

Carriers

We ship primarily with USPS. Some orders, particularly larger cartons and certain international destinations, may travel with UPS or DHL Express instead. The carrier is confirmed in your dispatch email.

United States

• Shipping is $4.75 on our smaller packs and $8.99 on the full cartons. The exact amount is always shown before you pay.
• Typical delivery is 3–7 business days after dispatch, depending on destination.
• We deliver to street addresses, PO Boxes, and APO/FPO military addresses. PO Box and military deliveries travel by USPS and can take longer than the estimates above.

International

We ship worldwide at a flat $20.00 per order, whatever the destination and whichever pack you choose. Typical delivery is 7–21 business days after dispatch, though customs processing can extend this.

Duties, taxes and customs charges are not included in the price you pay us and are the responsibility of the recipient. These are set by your own country and we have no way to calculate or prepay them.

Incorrect addresses

Please check your delivery address carefully before completing checkout — we ship to the address exactly as entered. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you and can reship it once the correct address is confirmed. The cost of that second shipment is payable by you.

Lost or damaged in transit

If your tracking has not updated for seven business days, or your order arrives damaged, contact us. We will trace the parcel with the carrier and replace or refund the order — you will not be charged for a replacement in either case.

Returns & refunds

The 30-day window

You may return your order within 30 days of the date it was shipped. Your dispatch email is the reference for that date. Returns postmarked after 30 days cannot be accepted.

What we can accept

Because this is a single-use hygiene product, we can only accept unused funnels in their original packaging. Opened or used funnels cannot be returned, resold, or refunded.

If you have opened a carton and only used part of it, you can still return the remaining individually sealed funnels — those are unused. Send back the sealed funnels along with the carton where possible.

This does not apply if something was wrong with the product. Faulty, damaged or incorrect orders are covered separately below, and you are refunded in full.

Talk to us first

Before you post anything, email info@thepeepocket.com or call 1-404-734-8255 with your order number. This is not a condition of your refund — it simply means that if the problem is technique, a damaged carton or the wrong pack size, we can usually fix it the same day without you paying to post anything back.

How to return

• Send by USPS. Our returns address is a PO Box, and UPS, FedEx and DHL cannot deliver to PO Boxes. A parcel sent by any of those carriers will be refused and returned to you.
• Include a note inside with your name, order number and email address so we can match the return to your order.
• We recommend a tracked service. Until it reaches us, the parcel is your responsibility.

Returns address

The Pee Pocket
PO Box 4472
Pocatello, ID 83205
USA

Who pays the postage

• You pay the return postage if you have changed your mind, ordered the wrong size, or simply did not get on with the product.
• We pay if the product arrived damaged, faulty, or we sent you the wrong item. Contact us before returning and we will cover the cost.
• Original shipping charges are refunded only where the fault was ours.

Your refund

Once your return reaches us we will inspect it and issue your refund within 2–7 business days. Refunds go back to the original payment method through PayPal. Depending on your bank or card issuer it can take a further few days to appear on your statement. We will email you when the refund is issued.

Damaged or incorrect orders

If your order arrives damaged or is not what you ordered, email us within 30 days with your order number and a photograph of what arrived. We will send a replacement or refund you in full, including shipping, and we will cover the cost of returning the original if we need it back.

Cancelling an order

Orders can be cancelled for a full refund at any point before they are dispatched. Because we process orders within 1–2 business days, contact us as quickly as you can. Once your dispatch email has been sent, the return process above applies instead.

Questions

Email info@thepeepocket.com or call 1-404-734-8255. Our full terms are in the Terms & Conditions.